Soul Archer Pty Ltd trading as Primal Archery
Overview
At Primal Archery, we are committed to operating in accordance with Australian Consumer Law and to treating our customers fairly and respectfully. This policy outlines how bookings, refunds, retail sales, and other transactions are handled.
Nothing in this policy excludes, restricts, or modifies your rights under Australian Consumer Law.
Booking Deposits
A 25% deposit is required to secure all bookings.
Deposits are non-refundable. However, deposits may be transferred to a new booking date if at least 48 hours’ notice is provided prior to the scheduled session.
Rescheduled bookings must be used within 30 days of the original booking date.
The remaining balance is payable on arrival unless otherwise stated.
Rescheduling & Cancellations
We understand that plans can change.
Bookings may be rescheduled with at least 48 hours’ notice.
Cancellations or changes made within 48 hours of the scheduled booking time will result in forfeiture of the deposit.
Failure to attend a scheduled booking without notice (no-show) will result in forfeiture of all payments made.
Participant Numbers & Group Bookings
Bookings are charged based on the number of participants selected at checkout.
We are unable to provide refunds for non-attending participants.
Additional participants may be accommodated on the day, subject to availability.
Group bookings and discounted rates must be paid in full at the time of booking to secure the applicable pricing. No refunds will be provided for reduced participant numbers once booked.
Spectator Policy
Spectators are welcome to attend free of charge.
For safety and insurance reasons, spectators are strictly prohibited from handling or using archery equipment.
If a spectator is found shooting or handling equipment without being booked as a participant, the entire group booking will be terminated immediately and no refunds will be provided.
This policy exists to protect all participants and to comply with our insurance obligations.
Weather & Outdoor Conditions
Archery is an outdoor activity and sessions operate in most weather conditions.
If weather conditions are safe and a session proceeds as scheduled, refunds will not be provided for customers who choose not to participate.
Where possible, and at our discretion, we may allow a booking to be rescheduled within 30 days.
If Primal Archery cancels a session due to unsafe weather, fire restrictions, or other unforeseen circumstances, customers will be offered a full refund or the option to reschedule.
In the event of unexpected closures, we will provide as much notice as possible via Google, social media, SMS, or phone. Affected bookings will be contacted directly.
Physical Ability & Participation
Archery is a physical activity that requires coordination and movement.
If a participant is genuinely unable to continue due to physical discomfort or unexpected difficulty, please notify staff immediately.
Where participation is not reasonably possible, we may offer a partial or full refund at our discretion.
Same-Day Bookings
Same-day bookings and walk-ins are non-refundable once the session has commenced.
Booking deposits remain non-refundable.
Retail Equipment & Third-Party Sellers
Retail equipment and products displayed within Primal Archery may be sold by independent retailers operating within our premises, including Solkarra Group Pty Ltd and other hobby businesses.
All retail transactions are processed by the individual retailer through their own payment systems.
Retail purchases are subject to the refund, warranty, and exchange policies of the retailer listed on your receipt. Please contact the relevant retailer directly for assistance.
Primal Archery (Soul Archer Pty Ltd) is not the supplier of these retail goods and does not process retail refunds for third-party sellers.
Food & Beverage Items
Due to the perishable nature of food and beverage items, refunds are not provided for change of mind.
If a product is faulty, unsafe, or incorrectly supplied, please notify staff immediately so we can resolve the issue in accordance with Australian Consumer Law.
Gift Cards
Gift cards issued through our Square system are valid for services at Primal Archery and do not expire.
Gift cards are non-refundable and cannot be exchanged for cash.
Promotional & Fundraising Vouchers
From time to time, Primal Archery donates promotional vouchers to local sporting clubs, schools, and community organisations for fundraising purposes.
These vouchers:
- Are not redeemable for cash
- Cannot be exchanged for cash or credit
- Are not transferable for resale
- Must be redeemed within the validity period stated on the voucher
- Are subject to booking availability
Promotional vouchers are valid for the specific service or value stated and cannot be used in conjunction with other offers unless expressly stated.
Where a booking made using a promotional voucher is cancelled with less than 48 hours’ notice, the voucher may be deemed forfeited.
Australian Consumer Law
Under Australian Consumer Law, you are entitled to a remedy if a service is not provided with due care and skill, is not fit for its intended purpose, or is not delivered within a reasonable time.
Where required under law, we will provide refunds, repairs, replacements, or other remedies as appropriate.
If you have any questions about this policy, please contact us directly. We believe clear communication prevents confusion and ensures everyone enjoys their time at Primal Archery.